Terms and Conditions of Sale for Eazy Dog Shop, operated by Eazy Dog Training PTY LTD (ABN: 58 648 046 655).
Terms and Conditions of Sale
Eazy Dog Shop is operated by Eazy Dog Training PTY LTD (ABN: 58 648 046 655), referred to as “we”, “us” or “our”. By placing an order through our website, you agree to the following Terms and Conditions of Sale, which comply with the Australian Consumer Law (ACL).
1. General
These Terms and Conditions govern the sale of pet products via our website, including your rights under the ACL and our policies on payments, delivery, returns, refunds, and exchanges.
2. Pricing and Product Information
- All prices are in Australian Dollars (AUD) and include GST unless otherwise specified.
- Prices are subject to change without notice.
- We strive to ensure product descriptions and images are accurate, but we do not warrant that all product information is error-free. If a product offered by us is not as described, your sole remedy is to return it in accordance with your rights under consumer law.
3. Payment Terms
- We accept payment via major credit cards, PayPal, and other payment methods as listed at checkout.
- Full payment is required at the time of purchase. Orders will not be dispatched until payment is received in full.
- If a payment is declined, the order will be automatically cancelled.
4. Order Processing and Delivery
- Orders are usually processed within 1–3 business days.
- Delivery times vary depending on your location and the shipping method chosen. Estimated delivery times are provided at checkout.
- We use third-party courier services and are not responsible for delays outside our control.
- You must ensure the delivery address is accurate. Additional delivery charges may apply if redelivery is required due to an incorrect address.
5. Shipping Fees
- Shipping fees are calculated at checkout and depend on the size, weight, and delivery location.
- Free shipping promotions (if any) are subject to conditions and may be changed or withdrawn at our discretion.
6. Returns, Refunds and Exchanges
a) Consumer Guarantees
Under the Australian Consumer Law, you are entitled to a refund, replacement, or repair if the product you purchased:
- Is faulty, damaged, or unsafe,
- Is not of acceptable quality,
- Does not match the description, sample, or demonstration model,
- Fails to do what we said it would do.
If you believe a product is faulty or misdescribed, you must contact us as soon as possible, within 5 days of purchase, with a description of the issue and supporting images.
We may request that the item be returned to us for assessment. If the product is deemed faulty or non-compliant with consumer guarantees, we will provide a suitable remedy and cover the return shipping costs.
We do not accept returns, refunds, or exchanges for change-of-mind purchases.
7. Warranty
Some products may come with a manufacturer’s warranty, which is in addition to your rights under the ACL. Warranty details will be provided with the relevant product where applicable.
8. Limitation of Liability
To the extent permitted by law, our liability for any loss or damage arising from your use of our products is limited to the repair or replacement of the product, or a refund, as applicable under the ACL.
9. Privacy
Your personal information is collected and handled in accordance with our Privacy Policy. We do not share your information with third parties except as required to fulfil your order or as required by law.
10. Contact Us
If you have any questions about your order or these terms, please contact us:
Eazy Dog Shop operated by Eazy Dog Training PTY LTD
ABN: 58 648 046 655
Email: support@eazydogshop.com
11. Amendments
We reserve the right to amend these Terms and Conditions at any time. The updated version will be available on our website and will apply to all orders placed after the effective date.
12. Governing Law
These terms are governed by the laws of the State of [Insert State], Australia. Any disputes shall be resolved in accordance with the laws and courts of that jurisdiction.
Privacy Policy for Eazy Dog Shop, operated by Eazy Dog Training PTY LTD (ABN 58 648 046 655). This policy aligns with Australian privacy laws, particularly the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Privacy Policy
Effective Date: 16th May 2025.
Eazy Dog Shop is operated by Eazy Dog Training PTY LTD (ABN: 58 648 046 655) (“we”, “us”, or “our”). We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy outlines how we collect, use, store, and disclose your personal information.
1. What Personal Information We Collect
We may collect personal information including:
- Your name
- Email address
- Phone number
- Delivery and billing address
- Payment details (processed securely by third-party providers)
- Order history and preferences
- Your communications with us (e.g. emails or enquiries)
We may also collect information automatically via cookies and tracking technologies when you visit our website, such as:
- IP address
- Browser type
- Pages visited and time spent on our site
2. How We Collect Your Personal Information
We collect your personal information when you:
- Place an order on our website
- Subscribe to our newsletter or mailing list
- Contact us via email or online forms
- Interact with us on social media
- Participate in surveys, reviews, or promotions
We may also collect personal information from third-party services (e.g. payment gateways) that you use in connection with our site.
3. Why We Collect Your Personal Information
We collect, use and disclose your personal information to:
- Process and fulfil your orders
- Communicate with you about your order, account, or enquiries
- Deliver marketing communications (if you have opted in)
- Improve our website and customer experience
- Comply with legal obligations and fraud prevention
4. How We Store and Secure Your Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
We store information in secure electronic systems and use SSL encryption on our website. Access to personal data is restricted to authorised personnel only.
However, no data transmission or storage system can be guaranteed to be 100% secure. You use our website and provide information at your own risk.
5. Sharing Your Information
We may share your information with:
- Delivery and logistics providers
- Payment gateway and processing providers
- IT service providers (e.g. web hosting, email platforms)
- Marketing service providers (e.g. newsletter platforms), only if you have opted in
- Legal or regulatory authorities when required by law
We do not sell, rent, or trade your personal information to third parties.
6. Direct Marketing
If you have provided consent, we may send you marketing communications via email. You may unsubscribe at any time by clicking the “unsubscribe” link in the email or by contacting us directly.
7. Cookies and Website Tracking
Our website uses cookies and similar technologies to enhance your browsing experience, analyse site traffic, and support marketing activities.
You can manage your cookie preferences through your browser settings, but some features of the site may not function properly if cookies are disabled.
8. Accessing or Correcting Your Personal Information
You may request access to or correction of your personal information at any time by contacting us using the details below. We will respond to your request within a reasonable time.
9. Overseas Disclosure
Some of our service providers (e.g. email marketing or cloud storage services) may be located outside Australia. Where we disclose your personal information to third parties overseas, we take reasonable steps to ensure it is handled in accordance with Australian privacy laws.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will be published on our website with the effective date noted above.
11. Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or our handling of your personal information, please contact us:
Eazy Dog Shop operated by Eazy Dog Training PTY LTD
ABN: 58 648 046 655
Email: support@eazydogshop.com
We will do our best to resolve your issue promptly and in accordance with the Privacy Act.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Absolutely. Here’s your finalized Privacy Policy (with the phone number and address removed) followed by a matching Terms of Use for Eazy Dog Shop, operated by Eazy Dog Training PTY LTD (ABN: 58 648 046 655). Both documents comply with Australian privacy and consumer law.
Terms of Use
Effective Date: 16th May 2025
Welcome to Eazy Dog Shop, operated by Eazy Dog Training PTY LTD (ABN: 58 648 046 655). By accessing or using our website, you agree to be bound by the following Terms of Use.
1. Acceptance of Terms
By using our website, you agree to comply with these Terms of Use and any applicable laws and regulations. If you do not agree, please do not use our site.
2. Use of Website
You agree to use this site only for lawful purposes and in a manner that does not:
- Violate any applicable laws or regulations
- Infringe on the rights of others
- Disrupt or interfere with our website or services
3. Intellectual Property
All content on this website, including text, images, logos, graphics, and design, is the property of Eazy Dog Training PTY LTD or its licensors. You may not copy, reproduce, distribute, or modify any content without written permission.
4. User Accounts
If you create an account, you are responsible for maintaining its confidentiality and all activity under it. You must notify us of any unauthorised use.
5. Product Information and Availability
We make every effort to ensure product information is accurate. However, we do not guarantee that descriptions or prices are error-free. We reserve the right to correct errors and update information at any time.
Product availability is not guaranteed and may change without notice.
6. External Links
Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of these external sites.
7. Disclaimer and Limitation of Liability
The website and its contents are provided “as is.” We make no warranties or guarantees of any kind. To the extent permitted by law, we disclaim all liability for damages resulting from the use of our site or products.
8. Changes to Terms
We may revise these Terms of Use from time to time. The latest version will always be available on our website. Continued use of the site signifies your acceptance of any changes.
9. Contact Us
If you have any questions about these Terms of Use, please contact: